Frequently Asked Questions

Q:What should I do if a PASMA membership card is lost or stolen?

If you have lost a PASMA card or had one stolen, you must contact the training centre which originally provided the PASMA training and they can arrange to have a replacement sent. There will be a fee for this (which is dependent on the individual training centre) and you will be required to provide proof of identity. You can find a list of all the registered training centres on the link below. If you do not know which training centre conducted the training, you can call PASMA head office on 0845 230 4041 and provide us with your details which will enable us to search the online database and provide you with the training centre details. In the unfortunate event that we are unable to trace the record, because of insufficient or incomplete information, you will have to arrange to re-take the PASMA training.

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Q:What action should I take after my PASMA card and certificate expires?

PASMA training cards last for 5 years after which you will need to re-sit a written and practical test and upon successful completion you will be re-issued with a competency certificate and encapsulated credit card sized Photo which grants you membership for another 5 years.

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Q:What should I do if there is a misprint on a member’s Certificate?

You can contact the training centre which originally provided the PASMA training and they can arrange to have an amended PASMA card sent to you. Was this answer useful? yes / no