27 August 2013

Upgraded phone system

Upgraded phone system

Due to the volume of calls received every day by PASMA’s head office, as of tomorrow (Wednesday, 28th August), the association’s phone system will be upgraded.
 
A new automated system will help ensure that callers reach the department best equipped to deal with their query. In addition to an “any other queries” option, the head office will be separated into three categories:
 
1.       Membership, training and administration – This puts you through to Member Services. They will deal with general membership enquiries, training centre issues and queries about the online registration system.
2.       Marketing and communications – Use this extension for enquiries about press, marketing materials, events and upcoming projects, or social media.
3.       Accounts – To be used for any financial queries, whether about membership fees, invoices or items purchased from PASMA.
 
Among the most common phone calls the association receives are from people who have lost their cards or had them stolen. As it is training members who deal with lost cards, rather than PASMA itself, a streamlined process has been introduced whereby these people are sent to the PASMA website’s new Lost Cards section. Please feel free to advertise this new page and form to delegates.

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